The third chaper establish the financial and nonfinancial performance appraisal index system of telecom enterprise . also it establish the substrut method and the method of general appraisal for financial and nonfinancial index of telecom enterprise 第三章系统而详尽地制定了通信企业绩效评价财务指标与非财务指标的评价指标体系、绩效评价的扣分方法及财务指标与非财务指标综合绩效评价的评分方法。