| 1. | Each trainee practices first as guest , then as reservations sales agent
每一个学员先作客人，后作预订部销售文员 |
| 2. | Prologue : as a reservations sales agent making reservation is our main working
开场白：作为一名预订部销售文员处理预订是我们每天主要的工作。 |
| 3. | Prologue : as a reservations sales agent , we will meet this situation everyday
开场白：作为一名预订部销售文员我们每天都会遇到有关预订更改和取消的要求。 |
| 4. | Prologue : as a reservations sales agent , we will meet the situation of require special request
开场白：作为一名预订部销售文员我们会遇到有特殊要求的预订。 |
| 5. | Prologue : as a reservations sales agent prints various reports is one of our important works
开场白：作为一名预订部销售文员打印各种报表是我们必作的工作之一。 |
| 6. | Prologue : as to reservations sales agent handling group is one of the most important work
开场白：作为一名预订部销售文员处理团队预订是我们每天的重要工作之一。 |
| 7. | Prologue : as a reservations sales agent sometimes we need provide taking message service for the guest
开场白：作为一名预订部销售文员我们有时需要向客人提供留言服务。 |
| 8. | Objectives ： at the end of this session reservations sales agent will be knowing how to handle the vip booking
目的:在课程结束的时候预订部销售文员应懂得如何处理贵宾预订。 |
| 9. | Objectives ： at the end of this session reservation sales agent will know how to manage guest profile properly
目的:在课程结束的时候预订部销售文员应懂得如何管理客人档案。 |
| 10. | Standard ： when an extension is engaged or busy , the reservation sales agent will advise the caller accordingly
标准:任何情况下某分机占线时，预订部销售文员都应告诉对方。 |
