| 1. | The client may raise appeal to the general manager of icas based on this procedure
客户可以根据本程序向英格尔总经理提出申诉。 |
| 2. | Complaints : unsatisfied formal written or oral statement to the certification service or personnel of icas and the client and products of certification of icas
2投诉：对英格尔的认证服务或人员、英格尔认证的客户、产品的不满意的正式书面或口头声明。 |
| 3. | The integrity of transferring the quality management system certificate issued by an approved certification institution to the certificate of icas shall be ensured
确保由一个已认可的认证机构颁发的质量、环境管理体系证书被转换为英格尔的证书时的完整性。 |
| 4. | This procedure is applied to the party subjecting to certification , related organization , individual or any related parties in connection with the certification service provided by icas
本程序适用于与英格尔认证服务有关的被认证方、及相关的组织、个人或任何相关方。 |
| 5. | Dispute : oral or written statement expressing different point of views in aspect of procedure and technique of certification between the organization subjecting to certification ad icas
3争议：被认证组织与英格尔在认证程序和认证技术问题方面不同意见的口头或书面的表述。 |
| 6. | The scope covers all the management of the procedure for transferring the quality management system certificate issued by an approved certification institution to certificate of icas
所有由一个已认可的认证机构颁发的质量、环境管理体系证书被转换为英格尔的证书的转换过程的管理。 |
| 7. | In order to guarantee the impartiality of certification works of icas and safeguard the interests of applicant and the clients who have obtained the certification of icas , this procedure is hereby compiled
为保证英格尔认证工作的公正性，维护申请人和已获得英格尔认证的客户利益，制订本程序。 |
| 8. | Transfer of certification certificate means to transfer the current effective quality management system certification certificate issued by other certification institution to the certificate of icas
认证证书转换即:将其它认证机构颁发的现行有效的质量、环境管理体系认证证书转换为英格尔的证书。 |
| 9. | Appeal : unsatisfied formal written or oral statement made by the organization subjecting to certification while its certification situation is affected directly by the certification decision of icas
1申诉：当被认证组织的认证状态直接受到英格尔认证决定影响时作出的不满意的正式的书面或口头声明。 |
