顾客感知 meaning in English
customers' perception
Examples
- The second part summarizes the service quality of customer aesthesia . the part recommends the definition of the service quality of customer aesthesia , the composition , and recommends the framework of disparity , the influent factors and the method of appraising
第二部分是顾客感知服务质量概述，本文先从顾客感知服务质量的定义谈起，然后介绍了顾客感知服务质量的构成、差距模型分析、顾客感知服务质量的影响因素及评价方法。 - It studies the drivers and the characters of cpv , founds the cs mechanism and conceptual model from customer perceived value perspective , and establishes the position of customer satisfaction between several concepts at encounter level and overall level
在着重分析顾客感知价值的驱动要素及特性的基础上，从顾客感知价值的角度研究了顾客满意的机理及概念模型，确立了顾客满意在“遭遇”水平和总体水平层面上在众多相关概念中的地位和作用。 - Third , the most important antecedents of customer perceived value ( cpv ) are customer perceived fairness 、 customer perceived benefit 、 customer perceived cost ; cpv does not have a direct path , but an indirect path towards customer repurchase intention
( 3 )顾客感知价值主要受顾客感知利益、顾客付出成本、顾客感知公平三要素的影响;顾客感知价值作为认知阶段的重要因素并不直接影响,而是通过顾客的交易满意和累积满意度间接影响顾客重复购买意向。 - This model consists of seven essential factors : corporation image , customer expectations , perceived quality , perceived value , customer satisfaction , customer complaints and customer loyalty . we also design the specific indices for these seven factors based on our initial investigation in this part
该模型具体包括顾客期望、企业形象、顾客感知、顾客价值、顾客满意、顾客忠诚和顾客抱怨七个主要因素，同时构建了每个因素所观测的具体指标。 - 2 . using servqual standard scales as a major part of the questionnaire , a survey focusing on customer expectations , customer perceptions and other relative factors is conducted on retailing bank consumers in zhejiang province . a gap analysis , an exploratory factor analysis , correlation matrix and cross - tabs are put into practice , which could contribute to explaining , objectively and quantitatively , the present situation of the cs in china , especially in zhejiang province , and also demonstrating the relationship between the cs and other factors , such as the customer loyalty , in the fspc
第二部分，以浙江省银行业零售顾客为对象，利用servqual方法对顾客期望值、顾客感知值及相关因素进行了测定；运用缺口分析、探测性因子分析、相关矩阵分析、 cross - tabs分析等方法，客观地、定量地揭示了金融服务顾客满意度的现状，分析了顾客满意度与“链”中相关要素(如，顾客忠诚度)的关系，填补了国内该领域研究的空白。