客户服务系统 meaning in English
customer service system
mcss
Examples
- Aiming at the above three drawbacks , this paper researches how to construct a crm - based css , based on the implementation project of changsha zoomlion heavy industry and technology development co . ltd customer relationship management ( crm ) . combining theory with practice and absorbing the foreign theory and research results , this paper focuses on the following three fields : firstly , through the construction of call center in crm , integrated customer contact channel is achieved . secondly , through the implementation and application of customer service and support ( cs & s ) in crm , it is possible to computerize customer service and automate service process
论文采用理论与实践相结合的研究方法，在研究的过程中借鉴和吸收了国外比较成熟的理论及研究成果，主要对以下三个方面进行了具体的研究：首先通过crn客户服务系统呼叫中心的建设宋建设全面统一、融会贯通的客户沟通渠道；其次，通过crm客户服务与支持( cs & s )系统的实施应用，来实现客户服务的信息化管理，以及服务流程的自动化管理；再次，通过crm的精华部分?商业智能在客户服务中的应用，为客户服务提供强大的决策支持。