顾客满意程度 meaning in English
customer satisfaction
Examples
- The main factors that influence guest loyalty are guests ' perceptive value and their degree of satisfaction , furthermore , the guests ' perceptive value is the place where guest loyalty begins
影响顾客忠诚的主要因素是顾客感知价值和顾客满意程度，而顾客感知价值是顾客忠诚的起点。 - At present , it is the hot point to establish the quality management system ( qms ) with iso9000 standard ， accordingly to promote the quality management and to advance the product quality and customer ' s satisfaction
目前，遵循iso9000标准建立企业质量管理体系，并以此推动企业的质量管理、提高产品质量和顾客满意程度，已经成为国内外企业普遍关注的热点。 - I have analyzed the interior and exterior environment for mei da hang bicycle company according to real condition of this company . i have discoursed how to establish and implement the excellent performance mode according to the seven sides required by china quality award standard in mei da hang bicycle company . the seven sides are the below content : how does the high level manager exert their usefulness ; strategy defining and implementation ; how does a company know the customer and market ’ s demand , expectation , and preference , and establish the good customer relationship , how does a company determine the key factors to get and keep customer , and to keep customer to be satisfactory and loyal ; how does the high level leader provide the resource for strategy planning , target realization , value creation and supporting process , continuous improvement and innovation and so on , this resource includes human power resourse , finance , infrastructure , contractor relationship , technology , information and so on ; how does a company implement process management according to pdca
然后,本论文联系美大行车料公司的实际情况,分析了美大行车料公司的内外环境,按卓越绩效模式的七个方面来论述了怎样在美大行车料公司建立卓越绩效模式,这七个方面是:领导应该发挥怎样的作用;战略的制定与部署;公司怎样确定顾客和市场的需求、期望和偏好,建立良好的顾客关系,确定影响赢得、保持顾客,并使顾客满意、忠诚的关键因素;高层领导怎样为确保战略规划和目标的实现、为价值创造过程和支持过程以及持续改进和创新提供所必需的资源,这些资源包括人力资源及财务、基础设施,相关方关系、技术、信息等;公司怎样基于pdca对过程实施管理,从识别过程开始,确定对过程的要求,依据过程要求进行过程设计,有效和高效地实施过程,对过程进行持续改进和创新并共享成果;公司怎样确定选择、收集、分析和管理数据、信息和知识的方法,怎样充分和灵活使用数据、信息和知识来改进组织绩效;公司怎样描述其顾客、产品和服务以及市场的结果,包括顾客满意程度和忠诚程度、产品和服务的绩效结果以及市场占有率等结果。 - The employee ' s perspective on e - o relationship reflects what the individual employee believe that the organization has promised or is in someway obligated to provide him / her and , in return , what the individual employee is obligated to do for the organization ; the organization ' s perspective on e - o relationship means the employing organization determines what it is willing to input in individuals in specific jobs and what contributions to the organizations it expects in return for those inputs
其中员工的贡献是指员工整体的表现，比如顾客满意程度、市场份额的变化、员工之间的相互合作等；组织的投入不仅限于财务方面，还包括社会报酬方面。迄今为止，对这种交换关系的研究主要从两个视角进行：一、从员工个体角度，即描述员工对组织和自己之间的交换关系的主观信念。