投诉程序 meaning in English
complaint and grievance procedures
Examples
- The hkma has made use of its existing powers to formulate a guideline on banks complaint handling procedures
金管局亦运用现行权力，就银行的内部处理投诉程序制定指引。 - Follow - up actions will be conducted with ais concerned in the case of weaknesses in their complaint handling procedures
若认可机构的处理投诉程序存在不足之处，金管局将会与这些机构跟进。 - It is also vital to consult with and be sensitive to audiences views and to have a rigorous complaints procedure in place
此外，我们重视谘询观众和听众的意见掌握他们的观点，及制定严谨的处理投诉程序。 - In fact , quite often the more easy it is to complain , the more the complaints - even at times when the general quality of service may be improving
事实上，即使整体服务质素已有改善，但若投诉程序愈简便，投诉数目亦可能会愈多。 - A review of the hkma s complaint handling procedures will also be conducted to tie in with the new regime under the securities and futures ordinance
此外，金管局本身的处理投诉程序亦会进行检讨，以配合在《证券及期货条例》下的新架构。