赫斯克特 meaning in Chinese
heskett
Examples
- Firstly , this thesis has defined the relevant concepts in the service theory , through drawing lessons from the relevant theories of the western service , have proposed oneself to the understanding serving ; then this thesis has get out of carry on the summary of the theory of service profit chain and the service quality gap model ( gap model ) ; part three : construction of the gap model of the service quality inside hotel enterprises
首先对服务理论中的相关概念进行了界定,通过借鉴西方服务领域的相关理论,提出了自己对服务的认识;然后对赫斯克特( james . l . heskett )等学者提出的“服务利润链”概念模型和parasuranman等学者提出的服务质量差距模型( gap模型)进行了概述,为实证分析提供了充足的理论依据。第三部分,饭店企业内部服务质量差距模型的构建。 - Firstly , this thesis supports the relevant service theoretical concepts defined by the relevant service from the western theory , then grams of " service profit chain " theory and uses the service quality gap model ( gap model ) that scholars such as parasuranman , used the service quality gap model inside hotel enterprises , then combines the service quality state of the interior employee of hubei h hotel enterprise , through internal service quality scale ( internal servqual ) and spss10 which scholars such as hallowell , to put forward grade statistical analysis software comes to weigh the level of the service quality inside hotel enterprises and test the standard . then this thesis also regards the mathematical model that service quality gap tests . this thesis is divided into five parts on the structure : part one : introduction
本论文首先对服务理论中的相关概念进行了界定,通过借鉴西方领域服务的相关理论,提出了自己对服务的认识,然后以赫斯克特( james . l . heskett )等学者提出的“服务利润链”概念模型为线索,综合运用parasuranman等学者提出的服务质量差距模型( gap模型) ,提出了饭店企业内部的服务质量差距模型,紧接着结合湖北h饭店企业内部员工的服务质量状况,借助hallowell等学者提出的内部服务质量量表( internalservqual )和spss10 . 0等统计分析软件来衡量饭店企业内部服务质量的水平与测评标准,并在此基础上得出适合饭店企业内部服务质量差距测评的数学模型,相信可以对中国饭店企业内部服务质量的具体运作和测评有一定的指导作用。