拒保 meaning in Chinese

declinature

I found a person who said he was the stationmaster by the surname zhang
当太平洋保险公司看见我们是盲人的时候，他们拒保。
But the subway station at gongzhufen just kept on their way of ticket checking in refusing to recognize the free pass of blind people and insisted on their way of shouting
太平洋保险公司拒保，我们就无法用住房公积金贷款，我不论怎样说，他们就是拒保。我也明白这是法律，我是扳不过来的。