客户关怀 meaning in Chinese
customer care
Examples
- In such systems , they are likely to believe every browser might be a buyer later , so they give the same care to all of the customers without calculating whether the expected profit from a customer is greater than the cost of marketing to her or not
可如何根据客户对企业不同的贡献将客户分层，目前为止这仍然是个需要深入的问题。当企业制定推荐策略时，是应本着“所有的浏览者都可能成为潜在购买者”的乐观估计而对所有用户实施同样的客户关怀呢 - This paper brings forward a new framework of his ( hospital information system ) with making reference to crm ( customer relationship management ) , and expresses the idea of customer orientation in organizational level of his . we describe the structure of client care system and discuss the key problems with its implement . with the progress of hospital information management inland , client care system will become the core concept of his in the future
本文将在企业应用中较为成熟的客户关系管理( crm )的概念引入医院信息管理中，在his系统结构层和实施层上体现“以客户为中心”的思想，阐述了客户关怀系统的基本构架，对his中实施客户关怀系统提出了设计模型方案，在已有研究的基础上对客户关怀系统中的实施重点进行了研究探讨，提出了数据挖掘在客户数据分析中的应用，使医院的资源围绕客户的需求来配置，最后对客户关怀系统的未来的主要研究发展方向进行了探讨。 - After the thorough study , this passage considers the definition of crm should include three meanings . it is a kind of marketing idea , a technological solving project and the combination of these two to form the enterprise ’ s operation support and management strategy . the second chapter makes strategic analysis of our bank ’ s implementation of crm system
通过对理论的全面学习,本文将对客户关系管理的定义归纳为三个层次,即客户关系管理首先是一种营销理念,强调客户关怀;它同时也是一种以信息技术为基础,将硬件技术与软件技术相结合的一种解决方案;最后它是作为一种管理系统,将企业管理思想固化到软件系统中,支持企业的发展。 - Oriented by the customer satisfaction and faithfulness the core of crm lies in effective using of customer resource . through crm which is based on the advanced information technique and managerial method , enterprises can study their clients systemically , identify the valuable groups and make the information coming from the operating links such as marketing , sales management , customer care , customer service and support completely , well - ordered and timely flow between the enterprises and their clients . it aims at a system that makes the relationship among the customer service ; marketing , sales and support turn harmonious , so that competitive advantage can be brought to the businesses
Crm的核心是面向客户满意度与忠诚度，通过先进的信息技术和优化的管理方法对客户进行系统化研究，识别有价值的客户群，并使企业市场营销、销售管理、客户关怀、服务和支持等经营环节的信息充分、有序、及时地在企业内部和客户之间流动，实现客户资源的有效利用，目的在于建立一个系统，使企业在客户服务、市场营销、销售及支持方面形成彼此协调的关系实体，为企业带来竞争优势。 - Today , it is more difficult to get distinctive competitive advantage for business , hi order to satisfy customers more , a successful enterprise should completely and quite understand customer information , make a timely correspondence to individual request , and provide them with convenient purchasing means , perfect after - service and constant regards
在很多行业，所提供的产品和服务日益商品化，产品同质化的倾向越来越强，独特的竞争优势越来越难以获得，业务方式必须比以前更具竞争性。为了提高客户的满意度，企业必须完整掌握客户信息，准确把握客户要求，快速响应客户个性化需求，提供便捷的购买渠道、良好的售后服务和经常性的客户关怀。