交互式话音响应 meaning in Chinese

interactive voice response

For example , it may use an interactive voice response system to gather initial information from the customer , or it may gather caller - id information , pull records from a database , and send all of this information to an available customer service representative
例如，可以用交互式话音响应系统从顾客处收集原始信息，或者可以收集打电话人的id （身份识别）信息，从数据库中提出信息，再把所有这些信息送到可取得联系的顾客服务代表处。