杠杆因素 meaning in English
leverage factor
Examples
- Regarding it , i would give my countermeasures and suggestion on upgrading the cs of domestic financial services , successively in the point of view of the management of customer expectations , the management of customer perceptions and the balance management : ( 1 ) to manage customer expectations by clarifying , communicating with and choosing customers ; ( 2 ) to improve customer perceptions depending on establishing the " customer - focused " merchanism , reconstructing processes of frnanical services and enhancing the leverage factor of employees ; ( 3 ) to balance customer expectations and perceptions by remedying services , according to the theory of " windows of customers " and " customer mentality "
第三部分，在上述理论与实证研究的基础上，根据顾客满意度形成的机理，从顾客期望管理、改善顾客感知，以及均衡顾客期望与感知三方面，提出了改善我国金融服务顾客满意度的建议：通过识别、沟通、筛选顾客来管理顾客期望；以建立“以顾客为中心”的决策机制，再造金融服务流程、提升员工的杠杆因素等手段，改善顾客的服务感知；依据“顾客之窗”原理，运用顾客心理理论，采取补救服务的策略实现顾客感知与期望的均衡。