客户服务与支持 meaning in English
customer service and support
Examples
- However , the intended users of the websphere symptom database are ibm websphere customer service and support technicians
然而， websphere症状数据库的期望用户是ibm websphere客户服务与支持技术人员。 - Beginning with the key requirements for crm by internet and network economy , it designs the integrated framework of the crm system , which focuses on customer and covers and integrates an enterprise ' s sales business , marketing business , customer services and supports . then , sales force automatization , marketing automatization , customer services automatization and customer contact center are interpreted in detail from their functions , business processes , effects etc . furthermore , the integration scheme of crm and an enterprise ' s core business system is given
接下来以internet和网络经济对客户关系管理的关键性要求为出发点，构建了以客户为中心的涵盖和整合企业销售业务、市场营销业务和客户服务与支持业务的完整的客户关系管理系统整体构架，并对构架中销售自动化、营销自动化、客户服务自动化和客户接触中心等子系统的功能组成、业务流程和所起作用进行了详细阐述。 - The second chapter elaborates the crm system , i . e . , analyzing its structures in the light of systematic structure and network structure ; analyzing its functions from the aspects of sales , marketing , customer service and support , call center , e - commerce as well as assisting decision ; analyzing specifically its three sub - system : operational crm , analytical crm , and collaborative crm
第二章主要对客户关系管理系统进行了全面的分解，即：从体系结构和网络结构解析了客户关系管理系统的结构；从销售、营销、客户服务与支持、呼叫中心、电子商务以及辅助决策等六个方面解析了客户关系管理系统的功能；从运营、分析、协作三个方面解析了客户关系管理系统的三个子系统。 - Aiming at the above three drawbacks , this paper researches how to construct a crm - based css , based on the implementation project of changsha zoomlion heavy industry and technology development co . ltd customer relationship management ( crm ) . combining theory with practice and absorbing the foreign theory and research results , this paper focuses on the following three fields : firstly , through the construction of call center in crm , integrated customer contact channel is achieved . secondly , through the implementation and application of customer service and support ( cs & s ) in crm , it is possible to computerize customer service and automate service process
论文采用理论与实践相结合的研究方法，在研究的过程中借鉴和吸收了国外比较成熟的理论及研究成果，主要对以下三个方面进行了具体的研究：首先通过crn客户服务系统呼叫中心的建设宋建设全面统一、融会贯通的客户沟通渠道；其次，通过crm客户服务与支持( cs & s )系统的实施应用，来实现客户服务的信息化管理，以及服务流程的自动化管理；再次，通过crm的精华部分?商业智能在客户服务中的应用，为客户服务提供强大的决策支持。 - It further analyzes the reason of occurring these problems and gives some advices on resolving them . it also discusses the function demand to the bi ( business intelligence ) module , cc ( call center ) module etc in the integration solution of crm according to the character of the state - owned insurance enterprise . in the end , aiming at the internal character of state - owned insurance enterprises , the article summarizes the basic steps and key factors in the procedure of carrying out the project of crm
文章着重从企业的业务流程、组织结构、人力资源以及企业文化等方面分析了现阶段国有保险企业在实施crm过程中所存在的问题和这些问题产生的原因，并针对这些问题和原因提出了重组的方法和改造的措施；文章还结合了国有保险企业的实际业务特征，重点讨论了在国有保险企业crm整体解决方案中的商业智能、呼叫中心、客户服务与支持等各模块的功能需求；最后针对国有保险企业的内部环境特点，文章总结了在国有保险企业成功实施crm的基本步骤和注意事项。