heskett meaning in English
埃斯克特
赫斯克特
Examples
- Thus , neither the value chain based on manufactures founded by poter , nor the service - profit chain built by heskett and others , fit for retail management , but the synthetic value chain which is introduced in detail in this paper
因此零售业价值链既不能简单套用波特的产业价值链，也不能完全照搬海斯凯特等人的服务利润链，而是集成二者的复合价值链。 - Lots of famous organizations began to realize that the groups , especially the service organizations , should focus on how to satisfy the needs of the internal employees and the needs of external customers . in 1994 , james heskett and his colleagues , professors of harvard business college , proposed the service profit chain model under the analysis of many successful organizations
本文以服务利润链理论为基础,以我国服务企业? ?青岛某连锁药店为例,实证检验了服务利润链中外部构件和企业经济绩效之间存在的关系,即顾客满意与顾客忠诚,顾客忠诚与企业经济绩效之间的关系。 - According to the principle of service profit chain model and the gap model of service quality , the paper advances three main hypotheses : a ) hypotheses 1 : the internal service quality has great influence on the employee satisfaction ; b ) hypotheses ! : the internal service quality has great influence on the employee loyalty ; c ) hypotheses3 : the employee satisfaction has great influence on the employee loyalty
本论文以heskett等学者提出的“服务利润链”概念模型为线索，结合parasuranman等学者的服务质量差距模型( gap模型) ，笔者提出了三个主要假设：假设一、内部服务质量的整体水平对整体员工满意度有着显著影响；假设二、内部服务质量的整体水平对员工忠诚度有着显著影响；假设三、员工满意度对员工忠诚度有显著影响。 - For filling this vacancy in theoretical study field , i choose , a research on the customer satisfaction ( cs ) in the financial service - profit chain ( fspc ) , as my thesis topic . the thesis attempts to apply the general ideas of the sendee - profit chain ( james l . heskett , w . earl sasser , & leonard a . schlesinger , 1994 , 1997 ) to build the fspc . as the key factor in the fspc , the cs attracts my attention
为填补我国管理研究领域的这一空白，给国内金融企业的管理实践提供理论参考，本论文借鉴西方服务管理理论的新前沿? ?服务利润链理论的基本思想，构建了金融服务利润链，并采用定性与定量相结合的分析方法，在理论和实证上研究了“链”的核心要素? ?顾客满意度。